Welcome to CommsBuddy, an AI-powered chatbot developed by Halo Media Group Ltd (“Halo Media”, “we”, “us”). By accessing or using this website and interacting with CommsBuddy, you acknowledge and agree to these Terms of Use. If you do not accept these Terms, you must not use the service.

⸻

1. Nature of the Service

CommsBuddy is designed as an AI assistant for communications professionals, providing general information, creative ideas, and guidance based on aggregated public knowledge.

CommsBuddy does not provide professional, legal, HR, compliance, or expert advice. All responses are generated by artificial intelligence and should be independently reviewed before use.
AI-generated content may not reflect human or company opinions and is for informational and educational purposes only.

You are solely responsible for any act or omission based on CommsBuddy’s output.

⸻

2. Use at Your Own Risk

You use CommsBuddy entirely at your own risk.

Halo Media does not warrant the accuracy, completeness, or reliability of any output and disclaims all liability for errors, omissions, or inaccuracies.

To the fullest extent permitted by law, Halo Media’s total aggregate liability to any user (whether in contract, tort including negligence, or otherwise) shall not exceed £100. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under law.

⸻

3. No Warranties

CommsBuddy is provided “as is” and “as available”.

All implied conditions, warranties, and other terms (whether by statute, common law, or equity) are expressly excluded.

We do not guarantee uninterrupted or error-free access, nor fitness for any particular purpose, nor non-infringement.

⸻

4. User Responsibilities

By using CommsBuddy, you agree to:

• Will not upload, input, or share confidential, proprietary, sensitive, government, or personal data;
• Accept sole responsibility to fact-check and verify all outputs prior to use or distribution;
• Will not use CommsBuddy for any unlawful, harmful, misleading, or disruptive purposes;
• May have your interactions anonymised and used for service improvement in accordance with our Privacy Policy;
• May not copy, modify, decompile, or attempt to extract source code or use the service to build competing products or models;
• Will comply with all applicable laws and respect the rights of others at all times.

⸻

5. Data Privacy and Third-Party Services

We value data privacy. CommsBuddy does not collect or store personal data beyond anonymised usage analytics. Any personal data collected for newsletter subscriptions is managed through Brevo and covered by separate privacy terms.

We use third-party service providers (including hosting, AI infrastructure, and cloud storage) who maintain their own security and privacy standards. By using CommsBuddy, you consent to relevant data processing under UK GDPR and the Data Protection Act 2018, and acknowledge third-party providers may process data on our behalf in accordance with their terms and all applicable laws.

You can learn more in our Privacy Policy.

⸻

6. Intellectual Property

All rights, title, and interest in CommsBuddy (including software, design, training data, and AI models) remain with Halo Media.

You are granted a limited, non-exclusive, non-transferable licence to use CommsBuddy solely for lawful personal or business purposes. You may not use the service beyond this licence, nor reproduce, distribute, or create derivative works except as permitted by law.

AI-generated content may sometimes resemble or reference copyrighted material. We strive to use public sources, but you alone are responsible for ensuring any output does not infringe third-party rights.

To report a copyright concern, contact commsbuddy@commskit.io and we will investigate promptly.

⸻

7. Termination

Halo Media reserves the right, at any time and in its sole discretion, to suspend, terminate, or restrict access to CommsBuddy for any reason, without liability or notice.

You may also cease use at any time.

Upon termination, all rights and licences granted to you shall cease, you must stop all use of CommsBuddy, and any provisions of these Terms intended to survive termination (including liability limitations and intellectual property protections) will continue to apply.

⸻

8. Modifications to Terms

We may update these Terms at any time. The most current version will always be posted on this page. Continued use of CommsBuddy after any changes are posted constitutes acceptance of the revised Terms.

⸻

9. Severability and Entire Agreement

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision will be severed only to the extent necessary, and the remainder will continue in full force and effect.

These Terms constitute the entire agreement between you and Halo Media regarding access to and use of CommsBuddy, superseding any prior agreements or understandings.

⸻

10. Governing Law and Jurisdiction

These Terms are governed and construed under the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English courts for all disputes arising from, or related to, your use of CommsBuddy.

⸻

11. Contact

For any questions or concerns regarding these Terms, contact commsbuddy@commskit.io.

⸻

By using CommsBuddy, you confirm that you have read, understood, and agreed to these Terms of Use.​

Cookies are small text files placed on your device to help websites function, analyse performance, and deliver a smoother user experience.

Types of cookies we use

• Essential cookies: Required for security and basic website functionality (e.g. remembering your preferences).
• Analytics cookies: Help us understand how visitors use the site so we can improve layout and content.
• Marketing cookies (future use): May be added later if we introduce advertising or remarketing tools.

Managing your preferences

You can change or withdraw your consent at any time by adjusting your browser settings or reopening the cookie banner.

For more details, read our Privacy Policy.

Welcome to CommsBuddy, a service operated by The Halo Media Group Ltd (“Halo Media”, “we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and share information when you visit our website, use our chatbot, or subscribe to our newsletters.

⸻

1. Who we are

The Halo Media Group Ltd
Registered in England and Wales: Company No. 12451014
Registered office: Boxbury Cottage, Witherington Road, Salisbury, SP53DN
Email: commsbuddy@commskit.io

Halo Media provides creative communication and technology services. Our CommsBuddy platform offers AI-driven insights and tools for communication professionals worldwide.

⸻

2. Information we collect

We collect information in three main ways:

a) Information you provide

• When you interact with our chatbot (CommsBuddy), complete a form, or contact us by email.
• When you subscribe to our newsletter through our partner Brevo.

This may include:

• Name, job title, company, and email address
• Any content you enter in messages or queries
• Your communication preferences

b) Information collected automatically

When you visit our website, we may collect limited technical information through cookies and analytics tools (such as Google Analytics).
This may include:
• IP address and approximate location
• Browser type and version
• Pages viewed and time spent on the site
• Device type and operating system

c) Chatbot interaction data

When you use CommsBuddy, we collect:
• The text you enter in the chat
• The chatbot’s responses
• Timestamp and session identifiers

This information helps us improve accuracy, performance, and user experience.

⸻

3. How we use your information

We use your information to:

• Provide and improve our services
• Respond to your queries or support requests]
• Send newsletters or updates (if you’ve subscribed)
• Analyse usage to enhance performance and reliability
• Train and improve our AI models and knowledge base
• Comply with legal and regulatory obligations

Our lawful bases for processing data include consent (for newsletters) and legitimate interests (for service improvement and analytics). We will never sell or rent your personal data to third parties.

⸻

4. Use of data for AI training

To improve CommsBuddy, we analyse anonymised chat interactions.

• Human + AI review: A small, authorised team may review anonymised conversations to improve quality.
• Anonymisation: Any personal identifiers are removed or masked before use.
• Retention: Raw data is kept for up to 12 months; anonymised data may be retained indefinitely for statistical, research, and training purposes.

Once anonymised, data is no longer considered personal under the UK GDPR.

⸻

5. Cookies and analytics

We use essential and performance cookies to ensure the website functions properly and to understand usage trends.

You can manage or disable cookies through your browser settings.
In future, we may use additional analytics or marketing tools (e.g. Meta Pixel, Hotjar, or similar). Any new tools will be added to this policy and used only with your consent.

⸻

6. Email subscriptions (Brevo)

When you subscribe to our newsletter, your details are securely stored in Brevo, our email platform provider, which complies with GDPR and international data protection standards.

You can unsubscribe at any time using the link in the footer of each email or by contacting us at commsbuddy@commskit.io.

⸻

7. Data sharing and transfers

7. We may share limited information with:

• Trusted service providers who help us operate the website, chatbot, and analytics
• Legal or regulatory authorities if required by law

Some of these providers may be located outside the UK or EU (e.g. US or Canada). In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent data protection measures.

⸻

8. How we protect your data

We use technical and organisational safeguards, including:

• Secure servers and encrypted connections (HTTPS)
• Access controls and staff confidentiality agreements
• Regular audits and system monitoring

While we take all reasonable precautions, no online service is completely risk-free. By using our website, you accept this inherent limitation.

⸻

9. Your rights

• Under data protection laws, you have the right to:
  Request access to the data we hold about you
• Correct inaccuracies in your data
• Request deletion (“the right to be forgotten”)
• Withdraw consent for marketing or data processing
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact commsbuddy@commskit.io.

⸻

10. Data retention

• Personal data linked to identifiable users: retained for up to 12 months.
• Newsletter subscription data: retained until you unsubscribe.
• Anonymised or aggregated data: retained indefinitely for research and system improvement

We review our retention policies annually to ensure compliance.

⸻

11. Children’s data

CommsBuddy is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.

⸻

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in law or practice. The latest version will always appear on this page, with the date updated at the top.

⸻

13. Contact us

If you have any questions or concerns about this policy or how we handle data, please contact:
Email: commsbuddy@commskit.io
Post: The Halo Media Group Ltd, Boxbury Cottage, Witherington Road, Salisbury, SP53DN, United Kingdom